User Experience
- Increase user satisfaction
- Increase customer loyalty
- Increase solution adoption
- Strengthen relationship between IT and business
Monetary benefits
- Gain productivity
- Save training costs
- Decrease user errors
- Decrease change requests
Takeaways
- Design-driven companies are more successful
- Consumer user experience is the new standard
- There has been a shift from features to experience
- UX brings monetary and non-monetary benefits to your company
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